To Connect to a 802.1X network, you’ll need to configure your settings using Windows Zero Configuration.  Find the WZC icon in your system tray (warning, there may be several, one for each of your network adapters; be sure to select the Wi-Fire, it is generally called Wireless Connection #2, 3, etc), and double click on it.  Then click on Wireless Connection Properties.

Select the desired network from the Preferred Networks List, or Add a network if it is not listed.  Then click Properties.

Enter in the security information in the Properties Window as specified by your network administrator.  Make sure that your Enterprise 802.1x settings match those of the network, or you will be unable to connect.  For additional details on your Enterprise security settings, contact your network administrator.

Windows Vista

To Connect to a 802.1X network, you’ll need to configure your settings using Windows Vista Native WiFi interface.  Find the Wifi icon in your system tray (warning, there may be several, one for each of your network adapters; be sure to select the Wi-Fire, it is generally called Wireless Connection #2, 3, etc), and click on it.  When the above window appears, click on “Connect to a Network”.

Scroll down until you see your target network, then double click on it.  Vista will automatically determine the security settings and profile requirements, and prompt you for your Enterprise Security credentials.

Should the problem persist, it is likely caused by a failure of the Macintosh to receive a valid IP address from your wireless network.  If this occurs, try to connect again by double clicking on your target network, and verifying that your security settings are properly configured (if it’s a secure network).

If you continue to not be able to open a website or generally be online, please verify the IP address by going to Network Settings, and select Ethernet Adapter (en2) [Note: it may be en3 or another number, depending on your computer.] from the Show drop-down menu.  If you have an IPv4 address that starts with 169.154., then you have what is known as a self-assigned IP address. Your computer assigned it to itself, but you are not really connected to your WiFi network.  If you have a number other than that, you are successfully connected to the wireless router, and the problem is on the wireless router’s connection to the Internet.  You’ll need to troubleshoot with your network administrator or your ISP.

However, if you have a self-assigned IP address, please select Network Port Configurations from the ‘Show’ drop-down menu. Then uncheck Ethernet Adapter (en2), and click Apply Now.  Wait a few seconds, then recheck Ethernet Adapter (en2), and then click Apply Now again.

Now select Ethernet Adapter (en2) again from the ‘Show’ drop-down menu, and then click on the button Renew DHCP Lease. 

If a new IPv4 address doesn’t appear within several minutes, then go back to the Wi-Fire Connection Manager, disconnect from your target network (if it reports you are connected) by double clicking on a different network, and then attempt to reconnect again. 

Alternatively, if this occurrence repeats itself, reboot your computer.

Note: These symptoms can also happen when the router is not set to automatically assign IP addresses, or if the router itself is not on the Internet. In these cases, ask your network administrator for assistance.

The latest Quick Setup Guide is also available.

If you purchased your Wi-Fire before Sept. 2007, you should download the classic Wi-Fire installation software.

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You can also order online direct from hField.

If you feel the Wi-Fire is defective, we offer a one-year warranty during which we will replace or repair the Wi-Fire. If you are not satisfied with your order because the order was filled incorrectly, we will either replace the items you need or refund you the purchase price of the item, at hField’s discretion.

We also offer a 30-day return policy in the event you find that the Wi-Fire does not offer greater range and better connectivity in more places where you could not connect before. First, we ask that you call into Technical Support for help. Often, it is a very minor problem in installation, even though it is very straightforward. Sometimes, the user tries to do a performance test at very close range to the access point, or tries to compare our signal strength versus a laptop’s bars, which are not equivalent measures.

If you still wish to return your Wi-Fire, you must then contact us to obtain an RMA#, within the 30-day or one-year periods, whichever is applicable. Please contact our return department at 877-7hField to obtain an RMA #. No returns can be accepted without a valid RMA#. The item must be in a similar condition as it was when delivered to you. Please include all original packing materials, manuals and accessories with the product to avoid any return fees. On any authorized return, hField will refund the price of the item, excluding shipping & other delivery charges, but reserves the right to charge a restocking fee and/or a fee for damaged or missing components of the shipment. Unauthorized returns, and returns to an address not specified for return by hField, are subject to an additional flat US$15 unauthorized return fee. Return shipping, for any return cause, is paid by the customer.

If you need to change your encryption settings, it is better to delete the profile and then re-create the profile by double clicking on your network again in the Main Tab.

If unsure, ask your network administrator for help in determining which type of encryption to use and how to enter your security settings.

So, to find the best connection from your location, rotate and pivot the Wi-Fire, while watching the WCM for the direction of maximum signal strength. You may refresh the readouts on the WCM as often as you like depending on how fast or slow you are adjusting the position of the Wi-Fire. Rotate and pivot the Wi-Fire by gripping the wider end with two fingers (this is the end with the USB connection at the bottom) while rotating or pivoting. If you wish to grip the narrower section, please remember to remove your hand before taking any readings.

And please remember to only use the WCM to determine signal strength. Other tools for measuring the signal strength do not have the accuracy of the WCM, some provide very distorted readings, and many are designed to work with the internal adapter sold with the computer and do not function well with other adapters. The WCM is the most effective tool for aiming the Wi-Fire and you should exit any other similar programs.

The Wi-Fire is a fully integrated high-gain WiFi USB 2.0 Network Adapter that utilizes three interlocking technologies to provide benefits to you, the Wi-Fi User. The high-gain antenna makes the signal directional and provides a form of passive signal conditioning, allowing the user to “aim” the adapter in the direction of strongest reception for any access point to which you have access. The Wi-Fire also has high receive sensitivity, contributing to reducing dropped packets and reductions in throughput. Finally, the Wi-Fire Connection Manager helps you see all the access points in the area and choose the best network connection available to you.

The Media Access Control (MAC) address of the Wi-Fire is a unique serial number assigned to your particular Wi-Fire. Every wired or wireless network device has a unique MAC address. Sometimes wireless routers are set up with “MAC address filtering,” in which case only selected MAC addresses are permitted on the network. If you have such a setup, be sure to add the Wi-Fire’s MAC address to your permitted devices list. After installing the software, plug in the Wi-Fire, bring up the Wi-Fire Connection Manager, and you’ll find the MAC address (Adapter MAC) listed in the Advanced tab.

If you purchased the Wi-Fire for Windows XP prior to September 2007 from www.hfield.com, then you will need to download the Wi-Fire Connection Manager v1.

If you purchased the Wi-Fire at any time and it is a ‘white’ unit, download Wi-Fire Connection Manager v1.

If you purchased the Wi-Fire from a different vendor than www.hfield.com, and are confused about which software to download, please contact Technical Support at 877-743-4353 or support@hfield.com.

• Double click on the ‘h’ in the system tray (area on the screen next to your clock).

• Double click on the shortcut that was placed on your desktop upon installation.

• Go to Start -> All Programs -> Wi-Fire Connection Manager -> Wi-Fire Connection Manager.

On Windows XP:

Open your Network Connections folder, and see if the Wi-Fire’s connection is shown. It will appear as Wireless Connection, or if you have more than one wireless adapter, it will appear as “Wireless Connection 2″ (or 3, 4, etc). To identify the correct Wireless Connection for the Wi-Fire, unplug the Wi-Fire to see if that icon disappears.

If you can verify the Wireless Connection you see in the Network Connections Folder is the Wi-Fire, then the problem is simply software related. Make sure you have Wi-Fire Connection Manager 2.1 installed.

Also, if you have third-party WiFi software installed, make sure that you have exited that software completely. If the third-party software gives you an option to “Enable Windows Wireless Zero Configuration” (also called WZC), click that to enable it.

If the problem continues to persist, login as a user with Administrator privileges, and click on the Start Menu then click Run. In the text box, type “C:\windows\system32\net.exe start wzcsvc” (without the quotes), and click okay. This will turn WZC back on, and allow you to use the Wi-Fire Connection Manager.

On Windows Vista:

Open the Network Connections, either through the Start Menu or the “world” icon in the system tray (by the clock). You should see a list of available networks, categorized by the connection. For example, if you have an existing WiFi card, it will be listed as “Wireless Connection 2″ (or 3, 4, etc). To identify the correct Wireless Connection for the Wi-Fire, unplug the Wi-Fire to see if that category disappears.

If you find that the Wi-Fire’s connection is not visible when the Wi-Fire is plugged in, it’s likely you have a driver issue and should read questions on drivers.

If you continue to have difficulty, please contact technical support at 877-7hField.

First, verify that the driver did not successfully install. Turn your volume all the way up, and then unplug the Wi-Fire, wait 10 seconds, and then plug it back in. When you plug it back in, you should hear several rapid beeps. Two rapid beeps of rising pitch indicate the driver is successfully installed. However, if you hear instead three rapid low-tone beeps, that means Windows has not been able to install the driver for the Wi-Fire yet.

If this test indicates the driver is not yet installed, please run the Wi-Fire Installer on the CD again, which will run the uninstaller. After uninstalling the software, repeat the process of installation again, but make sure the Wi-Fire is unplugged before the installation process is complete.

If you continue to have difficulties, please call hField Technologies Technical Support Line at 877-743-4353.