hField Technologies, Inc. » Ordering

Does hField provide a manufacturer’s warranty?

blake — Wed, 06 Aug 2008 16:24:39 +0000

Yes, hField is the original equipment manufacturer of the Wi-Fire and provides a warranty, as well as a license to use our exclusive software, both of which are available online.

Where does my Wi-Fire ship from?

blake — Wed, 06 Aug 2008 16:24:07 +0000

You can choose from shipping locations around the world by selecting one of our retail partners.

Where can I buy the Wi-Fire™?

admin — Mon, 09 Jun 2008 15:22:15 +0000

You can purchase the Wi-Fire from any of our retailers. Retailers are available in the U.S., Canada, and many other countries.

hField Partners

U.S. | Canada | Europe | China | Asia

United States

Amazon.com
Buy Now

C Crane Company
Buy Now

CompUSA
Buy Now

Home Shopping Network
Buy Now

Invictus Wireless
Buy Now

Microcom
Buy Now

Tekserve
Buy Now
Hours & Address

Tiger Direct
Buy Now

Canada

Amazon.ca
Buy Now

London Drugs
Buy Now
Available in-store at all London Drugs

Europe

New Beltane Tech Media LTD (United Kingdom)
68 Plume Avenue
Colchester, Essex, United Kingdom
CO3 4PJ
01206 543530
079696 37497
Buy Now
newbeltane@gmail.com

PHMC GPE LLC (France)
28 Boulevard des Amis
13008 Marseille FRANCE
+33954610777
http://wifire.phmcgpe.com/index.php
Buy now

Tienda Electropolis SL (Spain)
+34967119988
info@electropolis.es
Buy Now

China

Million Information Technology
BRm.206 Bld.6 No.88 Rd.Daerwen
Zhangjiang, Pudong,Shanghai 201210
China
Contact Miss Liu / Mr.Luo Jing
+86 4006128848
+86 02161723616
login2000@gmail.com

Asia

AsiaFlux (Singapore)
Block 5 Ang Mo Kio industrial Park 2A
#03-04 AMK Tech II
Singapore SIN
567760 SG
+65 6854 0219
www.asiaflux.com
michelle@asiaflux.com

You can also order online direct from hField.

What if I’m not satisfied with my Wi-Fire?

admin — Mon, 09 Jun 2008 15:21:34 +0000

Wi-Fire allows you to connect to very weak signals that wouldn’t be possible with normal adapters. Of course, Wi-Fire can only connect where some WiFi signal is present. There is always some possibility that even Wi-Fire cannot connect to the wireless network to which you’d like to connect. Just make sure that you’re not evaluating the Wi-Fire at close range. The Wi-Fire is not intended to deliver benefits at very strong signal levels. A normal adapter will typically provide maximum throughput in close vicinity to the access point.

If you feel the Wi-Fire is defective, we offer a one-year warranty during which we will replace or repair the Wi-Fire. If you are not satisfied with your order because the order was filled incorrectly, we will either replace the items you need or refund you the purchase price of the item, at hField’s discretion.

We also offer a 30-day return policy in the event you find that the Wi-Fire does not offer greater range and better connectivity in more places where you could not connect before. First, we ask that you call into Technical Support for help. Often, it is a very minor problem in installation, even though it is very straightforward. Sometimes, the user tries to do a performance test at very close range to the access point, or tries to compare our signal strength versus a laptop’s bars, which are not equivalent measures.

If you still wish to return your Wi-Fire, you must then contact us to obtain an RMA#, within the 30-day or one-year periods, whichever is applicable. Please contact our return department at 877-7hField to obtain an RMA #. No returns can be accepted without a valid RMA#. The item must be in a similar condition as it was when delivered to you. Please include all original packing materials, manuals and accessories with the product to avoid any return fees. On any authorized return, hField will refund the price of the item, excluding shipping & other delivery charges, but reserves the right to charge a restocking fee and/or a fee for damaged or missing components of the shipment. Unauthorized returns, and returns to an address not specified for return by hField, are subject to an additional flat US$15 unauthorized return fee. Return shipping, for any return cause, is paid by the customer.

Can I order a Wi-Fire™ if I do not live in the U.S.?

admin — Mon, 09 Jun 2008 15:15:51 +0000

Wi-Fire has FCC and IC (Industry Canada) Certification for all units. We also have Wi-Fires that meet power requirements for the CE mark. These units meet all requirements for the CE/ETSI standards and are labeled on the Wi-Fire itself and on the packaging with the CE mark. You may either order either the standard Wi-Fire from any of our retailers or the CE model from select retailers. Please contact our retail partners to ensure the model is the one you need. In either case, before ordering, please make sure that you may import and use this product in your country or that it otherwise suits your purposes. If you require other certifications, please write us with your interest and join our mailing list, and we will keep you informed. We’re delighted to answer your questions at sales@hfield.com. Our list of retailers can be found at online