hField Technologies, Inc. » Ordering

Does hField provide a manufacturer’s warranty?

blake — Wed, 06 Aug 2008 16:24:39 +0000

Yes, hField is the original equipment manufacturer of the Wi-Fire and provides a warranty, as well as a license to use our exclusive software, both of which are available online.

Where does my Wi-Fire ship from?

blake — Wed, 06 Aug 2008 16:24:07 +0000

You can choose from shipping locations around the world by selecting one of our retail partners.

If you purchase directly from hField, shipping will be from our warehouse in Kississimee, Florida. For certain orders, hField reserves the right to ship from it’s US manufacturing facility in Bethlehem, Pennsylvania. In either case, Title to the goods passes to the Purchaser upon departure from the hField shipping point.

I had trouble entering my order and now see two charges on my credit card. What do I have to do to remove one?

admin — Mon, 09 Jun 2008 15:23:00 +0000

In most cases nothing, because you are seeing a temporary authorization that will go away on its own. hField maintains very high security settings to protect against potential identity theft or fraudulent charges. In many cases, your bank will authorize a charge, and hField will reject the charge because we maintain more rigorous standards. Because the bank was okay with the charge, it will temporarily appear as an authorization on your online statement. Because hField rejected the charge, it will never be collected and will disappear on its own. A second charge is created when you correct your information. We understand this can be confusing, but we feel it’s necessary to maintain strong anti-fraud protection measures.

Of course, it’s possible you accidentally did place two orders. In this case, you’d have received two e-mails with two different order numbers. Please contact us immediately to cancel one order because we ship very promptly. We’re always happy to take a duplicate order back, but if it’s already been shipped, we will not be able to refund shipping fees.

Where can I buy the Wi-Fire™?

admin — Mon, 09 Jun 2008 15:22:15 +0000

You can purchase the Wi-Fire from any of our retailers or distributors or direct from our online store.

hField Partners

U.S. | Canada | Europe | China | Asia

United States

Amazon.com
Buy Now

C Crane Company
Buy Now

CompUSA
Buy Now

Home Shopping Network
Buy Now

Invictus Wireless
Buy Now

Microcom
Buy Now

Tekserve
Buy Now
Hours & Address

Tiger Direct
Buy Now

Canada

Amazon.ca
Buy Now

London Drugs
Buy Now
Available in-store at all London Drugs

Europe

New Beltane Tech Media LTD (United Kingdom)
68 Plume Avenue
Colchester, Essex, United Kingdom
CO3 4PJ
01206 543530
079696 37497
Buy Now
newbeltane@gmail.com

PHMC GPE LLC (France)
28 Boulevard des Amis
13008 Marseille FRANCE
+33954610777
http://wifire.phmcgpe.com/index.php
Buy now

Tienda Electropolis SL (Spain)
+34967119988
info@electropolis.es
Buy Now

China

Million Information Technology
BRm.206 Bld.6 No.88 Rd.Daerwen
Zhangjiang, Pudong,Shanghai 201210
China
Contact Miss Liu / Mr.Luo Jing
+86 4006128848
+86 02161723616
login2000@gmail.com

Asia

AsiaFlux (Singapore)
Block 5 Ang Mo Kio industrial Park 2A
#03-04 AMK Tech II
Singapore SIN
567760 SG
+65 6854 0219
www.asiaflux.com
michelle@asiaflux.com

What if I’m not satisfied with my Wi-Fire?

admin — Mon, 09 Jun 2008 15:21:34 +0000

Wi-Fire allows you to connect to very weak signals that wouldn’t be possible with normal adapters. Of course, Wi-Fire can only connect where some WiFi signal is present. There is always some possibility that even Wi-Fire cannot connect to the wireless network to which you’d like to connect. Just make sure that you’re not evaluating the Wi-Fire at close range. The Wi-Fire is not intended to deliver benefits at very strong signal levels. A normal adapter will typically provide maximum throughput in close vicinity to the access point.

If you feel the Wi-Fire is defective, we offer a one-year warranty during which we will replace or repair the Wi-Fire. If you are not satisfied with your order because the order was filled incorrectly, we will either replace the items you need or refund you the purchase price of the item, at hField’s discretion.

We also offer a 30-day return policy in the event you find that the Wi-Fire does not offer greater range and better connectivity in more places where you could not connect before. First, we ask that you call into Technical Support for help. Often, it is a very minor problem in installation, even though it is very straightforward. Sometimes, the user tries to do a performance test at very close range to the access point, or tries to compare our signal strength versus a laptop’s bars, which are not equivalent measures.

If you still wish to return your Wi-Fire, you must then contact us to obtain an RMA#, within the 30-day or one-year periods, whichever is applicable. Please contact our return department at 877-7hField to obtain an RMA #. No returns can be accepted without a valid RMA#. The item must be in a similar condition as it was when delivered to you. Please include all original packing materials, manuals and accessories with the product to avoid any return fees. On any authorized return, hField will refund the price of the item, excluding shipping & other delivery charges, but reserves the right to charge a restocking fee and/or a fee for damaged or missing components of the shipment. Unauthorized returns, and returns to an address not specified for return by hField, are subject to an additional flat US$15 unauthorized return fee. Return shipping, for any return cause, is paid by the customer.

Does hField accept any other payment methods?

admin — Mon, 09 Jun 2008 15:20:49 +0000

If necessary, hField can accept payment by check, Western Union money transfer or United States Postal Service money order if it is the only option possible. Understand that this can add considerable time to the process, and in the case of checks, your order will not ship until payment has cleared. If you need to use one of these alternative payment methods, contact orders@hfield.com, and we will provide additional instructions. Please send your desired shipping address so that we can provide a quotation on shipping fees.

Does hField accept payment via PayPal?

admin — Mon, 09 Jun 2008 15:20:06 +0000

Yes, when you are on the 1-page-checkout, you may select PayPal as a payment option. You will be taken to PayPal.com, and completing your order is easy. Generally PayPal payments are virtually automatic, and hField will ship your order within 1 business day. However, if you choose to send a PayPal e-Check, remember that your payment will take four to five business days to clear, just like a paper check. In these cases, hField will process your order once the payment is cleared. No extra steps are needed on your part, but it will add a delay.

What payment methods are accepted by hField?

admin — Mon, 09 Jun 2008 15:19:25 +0000

hField accepts payments by Visa, Mastercard, American Express, Discover or PayPal. Credit cards issued by international banks are accepted as long as they are of one of the above types. You may phone in your credit card order to 877-7hField if you prefer, but our online shopping card is fully secure, and we encourage customers to order online.

Do I have to pay sales tax on my order?

admin — Mon, 09 Jun 2008 15:17:41 +0000

hField is required to withhold sales tax on orders from customers in Florida and Pennsylvania. Customers in other states and non-U.S. customers will not have sales tax withheld. If you are located in Florida or Pennsylvania and need to place a sale-tax exempt order, please contact orders@hfield.com, and we will be happy to work with you to verify your tax-exempt status for our records.

Will I have to pay taxes, customs fees or duty on a Wi-Fire ordered outside the U.S.?

admin — Mon, 09 Jun 2008 15:17:06 +0000

The price charged at checkout is for shipping only. You are responsible for any additional import fees that may result from your order. hField is happy to help determine if any additional charges will be incurred or what they may be. Unfortunately, we can make no guarantees and can simply offer advice from our experience with other international customers. Please send questions to orders@hfield.com.

What shipping options are available for international shipping?

admin — Mon, 09 Jun 2008 15:16:25 +0000

hField can ship your order via the United States Postal Service (USPS) or FedEx International Express. With USPS shipping, your package is delivered abroad to an intermediary carrier who makes final delivery. In most cases, this intermediary is the national postal carrier. The reliability and timeliness of delivery is highly dependent on the intermediary carrier, and in most countries, delivery is fast, affordable and reliable.

FedEx Express International shipping options can be quite expensive, with the benefit that FedEx handles delivery of the package through the entire process, handling customs brokerage and providing excellent tracking information. If speed is absolutely essential or you know of problems with your local postal service, FedEx can be a better option.

Can I order a Wi-Fire™ if I do not live in the U.S.?

admin — Mon, 09 Jun 2008 15:15:51 +0000

Wi-Fire has FCC and IC (Industry Canada) Certification for all units. If specified when ordering, we also have Wi-Fires that meet power requirements for the CE mark. These units meet all requirements for the CE/ETSI standards and are labeled on the Wi-Fire itself and on the packaging with the CE mark. When ordering directly from us you may either order the standard Wi-Fire or change your model type to HFWFG200CE for the CE model. If ordering from any of our retail partners contact them to ensure the model is the one you need. In either case, before ordering, please make sure that you may import and use this product in your country or that it otherwise suits your purposes. If you require other certifications, please write us with your interest and join our mailing list, and we will keep you informed. We’re delighted to answer your questions at sales@hfield.com.

Will I receive tracking information on my order?

admin — Mon, 09 Jun 2008 15:14:31 +0000

Yes, you will receive tracking information whether you select FedEx or USPS shipping. Please understand that USPS tracking information is significantly less detailed than FedEx. If it is extremely important to know the up-to-the-minute location of your order, you should select one of our FedEx options. This is particularly true in the case of international orders, where the USPS is sometimes unable to provide any updates once the shipment clears U.S. Customs.

Our carrier pickups occur late in the evening to maximize the number of orders we can ship, so tracking information is emailed daily in the early morning after our shipping and processing is done. So for example, if you receive a shipment notification early morning Tuesday, it would mean your order shipped on Monday.

How soon will my order be shipped?

admin — Mon, 09 Jun 2008 15:13:23 +0000

hField makes every effort to ship within one business day of receiving your order. International orders can sometimes be delayed due to processing of customs documents. hField does not currently ship orders on weekends or major holidays.

Does hField ship to APO/FPO addresses?

admin — Mon, 09 Jun 2008 15:12:12 +0000

Yes, hField is happy to ship to APO and FPO addresses. Please be sure to follow the U.S. Postal Service’s guidelines for properly entering your address. Click here for instructions.

Specifically, your APO/FPO address is considered domestic for U.S. mail purposes. When completing hField’s one-page checkout form, make sure you select United States for your country. If you select a foreign country, we will need to contact you to correct it before shipping.

You should enter APO or FPO, as appropriate, in the “City” field of the checkout form. Your state should be entered as “AE,” “AA,” “AP,” etc. Do not enter “Florida” or “New York” as your state because this will delay shipping while we correct it.

If you have any questions about properly completing our shopping cart, please contact sales@hfield.com, and we will be happy to provide additional instructions.

Is it possible to upgrade to the latest version of the Wi-Fire if I own an older version?

admin — Mon, 09 Jun 2008 14:06:28 +0000

hField Technologies released a 3rd generation version of the Wi-Fire in July 2009. If you purchased a Wi-Fire prior to this period, we offer a special upgrade program for you. You pay the upgrade price plus shipping, send your older unit back to hField Technologies, and we’ll send you the latest Wi-Fire version. If you’re interested in learning more, please email support@hfield.com for additional information. While we offer our usual 1 year limited warranty on upgraded units, we cannot accept convenience returns for any reason. All upgrades are final.