hField Technologies, Inc.
Making WiFi Networks More Accessible ... FOR YOU!
 
 
 
 
 

 
 
Frequently Asked Questions

What is the Wi-Fire?
Who Needs the Wi-Fire?
How Does The Wi-Fire Work?
Will the Wi-Fire work on my computer?
When should I use the Wi-Fire?
How do I know it works?
Does the Wi-Fire require much battery power?
How Big is the Wi-Fire?
How do I aim the Wi-Fire?

What if I don't feel satisfied with the Wi-FIre?
What if I don't live in the United States?

What is the Wi-Fire?
The Wi-Fire is a compact, range-extending USB device that enables users to access a wireless Internet connection from up to 1,000 feet away--three times the range of your internal wireless adapter.

The Wi-Fire uses a powerful directional antenna, highly sensitive receiver and proprietary software to find and enhance normal Wi-Fi signals. With it you can connect wirelessly to the Internet faster and with a stronger signal than an internal wireless adapter can achieve.

Who Needs the Wi-Fire?
The Wi-Fire is ideal for business and recreational travelers, municipal Wi-Fi users, college students and home users. The Wi-Fire helps highly mobile people surf the Internet, check email and even stream audio and video in places where a standard wireless adapter can't find a decent signal.

How does the Wi-Fire Work?
Wi-Fire uses a powerful directional antenna to enhance normal WiFi signals, letting its users enjoy enhanced performance while connecting to any hotspot. The Wi-Fire comes complete with everything you need to connect wirelessly to the Internet. It draws very little power from your laptop battery. Just install the driver software, plug in the Wi-Fire to a USB port and you're ready to start. It can rest flat on any surface or clip securely to a laptop display or flat screen monitor.

The Wi-Fire Connection Manager reveals all available networks in the area--more than you've ever seen without the Wi-Fire. Select the strongest available network, rotate the Wi-Fire's 360-degree directional antenna to focus the signal--and you're connected.

Will the Wi-Fire work on my computer?
The Wi-Fire works on Windows computers running XP or Vista or on Macs running OS X 10.3 or higher, including Leopard. Either Intel or Power PC processors will run Wi-Fire. The computer must be equipped with a standard USB port.

When should I use the Wi-Fire?
The Wi-Fire is ideal for times when you are too far away from an access point to find a strong wireless connection with your laptop's built-in wireless adapter. You could look around for the closest and strongest access point. You could suffer through a spotty, slow connection that drops at the most inopportune time. Or you could plug in your Wi-Fire and get online.

How do I know it works?
hField has done extensive field testing of the Wi-Fire in many different environments and locations. Click here to see details.

Does the Wi-Fire require much battery power?
The Wi-Fire draws very little power from your laptop battery, making it ideal for mobile users.

How Big is the Wi-Fire?
Wi-Fire is quite small and very light, especially considering its outstanding performance. It is also designed to easily fold into its base, making it exceptionally small for transporting with you. Just fold Wi-Fire up and carry it with you or toss it into a laptop bag, briefcase or backpack. These pictures help demonstrate how small Wi-Fire is, in use and when folded for travel.


Wi-Fire Size ComparisonWI-Fire being placed in a purse

How do I aim the Wi-Fire?
The Wi-Fire is simple to operate. Simply point the unit in the direction of your target WiFi network. In the Wi-Fire hi-gain adapter system, the best reception is achieved from the leading edge of the plastic case. You should aim the unit in the direction of the red line which is superimposed on the following image. The Wi-Fire Connection Manager will help you determine the optimal angle for orientation. If you are unsure about the best direction to point your Wi-Fire, use the Signal Quality bar in the software to gauge WiFi strength until you find the best angle.

Image of how to aim the Wi-Fire

What if I don't feel satisfied with the Wi-FIre?
Wi-Fire allows you to connect to very weak signals that wouldn't be possible with normal adapters. Of course, Wi-Fire can only connect where some WiFi signal is present. There is always some possibility that even Wi-Fire cannot connect to the wireless network you'd like to connect to.

If you find that Wi-Fire's performance is still not adequate for your needs, we make it simple and convenient to return your order. First, we ask that you call into Technical Support for help. Often, it is a very minor problem in installation, even though it is very straightforward. If you wish you to return your Wi-Fire, you must contact us to obtain an RMA# within thirty (30) days after the Wi-Fire was delivered. Convenience returns cannot be accepted more than 30 days after delivery and hField cannot accept any returns without a valid RMA#. The item must be in a similar condition to how it was delivered to you. Please include all original packing materials, manuals and accessories with the product to avoid any return fees. hField reserves the right to charge a restocking fee and/or a fee for damaged or missing components of the shipment. Return shipping is paid by the customer. If you are not satisfied with your order because the order was filled incorrectly, we will either replace the items you need or refund you fully, at hField's discretion. If hField finds that the returned product was defective, hField will either replace or return the unit, or refund the selling price, without shipping costs, at hField's discretion.

A Return Merchandise Authorization is needed for all returns. Please contact our return department at 877 7hField to obtain an RMA.

What if I don't live in the United States?
Wi-Fire currently has only FCC Certification. Before ordering, please make sure that you may import and use this product in your country or that it otherwise suits your purposes. If you require other certifications, please write us with your interest and join our mailing list and we will keep you informed. We're delighted to answer your questions. sales@hfield.com

 

 

 
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