hfield

Wi-Fire allows you to connect to very weak signals that wouldn’t be possible with normal adapters. Of course, Wi-Fire can only connect where some WiFi signal is present. There is always some possibility that even Wi-Fire cannot connect to the wireless network to which you’d like to connect. Just make sure that you’re not evaluating the Wi-Fire at close range. The Wi-Fire is not intended to deliver benefits at very strong signal levels. A normal adapter will typically provide maximum throughput in close vicinity to the access point.

If you feel the Wi-Fire is defective, we offer a one-year warranty during which we will replace or repair the Wi-Fire. If you are not satisfied with your order because the order was filled incorrectly, we will either replace the items you need or refund you the purchase price of the item, at hField’s discretion.

We also offer a 30-day return policy in the event you find that the Wi-Fire does not offer greater range and better connectivity in more places where you could not connect before. First, we ask that you call into Technical Support for help. Often, it is a very minor problem in installation, even though it is very straightforward. Sometimes, the user tries to do a performance test at very close range to the access point, or tries to compare our signal strength versus a laptop’s bars, which are not equivalent measures.

If you still wish to return your Wi-Fire, you must then contact us to obtain an RMA#, within the 30-day or one-year periods, whichever is applicable. Please contact our return department at 877-7hField to obtain an RMA #. No returns can be accepted without a valid RMA#. The item must be in a similar condition as it was when delivered to you. Please include all original packing materials, manuals and accessories with the product to avoid any return fees. On any authorized return, hField will refund the price of the item, excluding shipping & other delivery charges, but reserves the right to charge a restocking fee and/or a fee for damaged or missing components of the shipment. Unauthorized returns, and returns to an address not specified for return by hField, are subject to an additional flat US$15 unauthorized return fee. Return shipping, for any return cause, is paid by the customer.