Why does the Wi-Fire Connection Manager say “Wi-Fire not plugged in” even when the Wi-Fire is plugged in?
This can be caused by several things. First, make sure that the Wi-Fire’s hardware drivers were successfully installed.
On Windows XP:
Open your Network Connections folder, and see if the Wi-Fire’s connection is shown. It will appear as Wireless Connection, or if you have more than one wireless adapter, it will appear as “Wireless Connection 2″ (or 3, 4, etc). To identify the correct Wireless Connection for the Wi-Fire, unplug the Wi-Fire to see if that icon disappears.
If you can verify the Wireless Connection you see in the Network Connections Folder is the Wi-Fire, then the problem is simply software related. Make sure you have Wi-Fire Connection Manager 2.1 installed.
Also, if you have third-party WiFi software installed, make sure that you have exited that software completely. If the third-party software gives you an option to “Enable Windows Wireless Zero Configuration” (also called WZC), click that to enable it.
If the problem continues to persist, login as a user with Administrator privileges, and click on the Start Menu then click Run. In the text box, type “C:\windows\system32\net.exe start wzcsvc” (without the quotes), and click okay. This will turn WZC back on, and allow you to use the Wi-Fire Connection Manager.
On Windows Vista:
Open the Network Connections, either through the Start Menu or the “world” icon in the system tray (by the clock). You should see a list of available networks, categorized by the connection. For example, if you have an existing WiFi card, it will be listed as “Wireless Connection 2″ (or 3, 4, etc). To identify the correct Wireless Connection for the Wi-Fire, unplug the Wi-Fire to see if that category disappears.
If you find that the Wi-Fire’s connection is not visible when the Wi-Fire is plugged in, it’s likely you have a driver issue and should read questions on drivers.
If you continue to have difficulty, please contact technical support at 877-7hField.
